Privacy Policy

Last Updated: July 14, 2026

Keystone Builders & Exteriors respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Keystone Builders & Exteriors collects, uses, protects, and discloses information when you:

• Visit our website at https://keystonebuilders.com/

• Submit a form through our website

• Request an inspection, estimate, consultation, or service

• Contact us by telephone, email, text message, or another method

• Become a customer or prospective customer

• Interact with our advertisements, social-media accounts, or other online services

Throughout this Privacy Policy, “Keystone Builders & Exteriors,” “Keystone,” “we,” “us,” and “our” refer to Keystone Builders & Exteriors.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or submit personal information through it.

1. Information We Collect

The information we collect depends on how you interact with Keystone Builders & Exteriors.

Personal Information You Provide

You may voluntarily provide information to us when you request an inspection, estimate, consultation, appointment, or other service.

This information may include:

• Your name

• Property address

• Mailing address

• Email address

• Telephone or mobile number

• Preferred method of communication

• Information about your property

• Information about your roofing, siding, deck, storm-damage, repair, or construction needs

• Appointment and scheduling information

• Photographs, videos, measurements, documents, or descriptions related to your property

• Insurance-related information that you voluntarily provide

• Information contained in messages, emails, forms, or other communications sent to us

• Records of your communication preferences and consent

• Any other information you choose to provide

Please do not provide highly sensitive personal information through a general website form or text message unless we specifically request it through an appropriate method.

Customer and Project Information

If you hire Keystone Builders & Exteriors, we may collect information necessary to evaluate, schedule, manage, and complete your project.

This may include:

• Property and project details

• Inspection findings

• Estimates and proposals

• Contracts and change orders

• Product, material, and color selections

• Scheduling and installation information

• Project photographs

• Warranty information

• Payment and transaction records

• Communications regarding your project

• Information necessary to coordinate with manufacturers, suppliers, subcontractors, financing providers, or other project participants

Payment-card information may be processed through a third-party payment provider. We may not directly store complete payment-card numbers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics technologies, server logs, pixels, and similar tools.

This information may include:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Approximate geographic area

• Referring website

• Pages viewed

• Links clicked

• Date and time of visits

• Time spent on the website

• Form and advertisement interactions

• General website usage and performance information

This information helps us understand how visitors use the website, improve its performance, measure advertising results, identify technical issues, and protect the website from misuse.

2. How We Collect Information

We may collect information:

• Directly from you

• Through forms on our website

• During telephone calls

• Through emails and text messages

• During inspections, appointments, and project meetings

• Through contracts, estimates, and project documents

• Through cookies and website analytics

• Through advertising and social-media platforms

• Through customer relationship management and scheduling systems

• From service providers acting on our behalf

• From publicly available sources

• From referral partners when you have requested or authorized the referral

• From manufacturers, suppliers, subcontractors, financing providers, or other parties involved in your requested project

3. How We Use Your Information

Keystone Builders & Exteriors may use personal information to:

• Respond to your questions and service requests

• Contact you about an inspection, estimate, consultation, or appointment

• Evaluate your roofing or exterior improvement needs

• Prepare estimates, proposals, and contracts

• Schedule and manage appointments and projects

• Provide roofing, siding, deck, repair, replacement, storm-damage, and related services

• Communicate project updates, delays, material information, and schedule changes

• Process transactions and maintain business records

• Provide customer service

• Administer warranties

• Coordinate with manufacturers, suppliers, subcontractors, and other project participants

• Respond to review requests, complaints, or disputes

• Maintain and improve our website and services

• Measure the effectiveness of our advertising

• Send newsletters, educational information, service announcements, or promotional communications when permitted

• Maintain records of communication preferences and consent

• Detect and prevent fraud, spam, security threats, and unlawful activity

• Comply with legal, regulatory, contractual, and insurance-related obligations

• Establish, exercise, or defend legal claims

• Protect the rights, safety, property, and operations of Keystone Builders & Exteriors, our customers, and others

4. Telephone Calls and Email Communications

When you provide a telephone number or email address, you authorize us to use that information to respond to your request and communicate with you about requested or active services.

Communications may include:

• Responses to inquiries

• Appointment confirmations

• Inspection reminders

• Estimate or proposal follow-ups

• Scheduling information

• Project updates

• Customer-service messages

• Warranty communications

• Requests for reviews or feedback

• Marketing or promotional communications when you have provided the appropriate consent

You may unsubscribe from promotional emails by following the unsubscribe instructions in the email.

Unsubscribing from promotional communications will not prevent us from sending communications necessary to administer an active request, appointment, contract, project, transaction, warranty, or customer-service matter.

5. SMS and Text Messaging Privacy

Keystone Builders & Exteriors may offer text messaging for customer care, appointments, estimates, scheduling, project updates, service communications, and, where separately authorized, promotional messages.

When you opt in to receive text messages, we may collect and maintain:

• Your mobile telephone number

• The date, time, and method of your consent

• The language displayed when you opted in

• Your communication preferences

• Messages sent to and received from your number

• Opt-out and help requests

• Delivery and engagement information

Mobile Information Non-Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers that support our business operations, such as customer service, scheduling, customer relationship management, and text-message delivery, is permitted only as necessary for those providers to perform services on our behalf.

Text-message originator opt-in data and consent will not be shared with any third parties for their own marketing or promotional purposes.

Your consent to receive text messages applies only to Keystone Builders & Exteriors and is not transferable to another business.

Message frequency varies. Message and data rates may apply. You may reply STOP to unsubscribe or HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Please review our SMS Terms and Conditions for complete program terms.

SMS Communications
When you opt in to receive text messages from Keystone Builders & Exteriors, we collect your mobile phone number and consent timestamp to deliver appointment confirmations, scheduling updates, and related service communications. We implement reasonable administrative, technical, and physical safeguards to protect this information. We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their marketing or promotional purposes. You may opt out at any time by replying STOP.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, analytics tools, and similar technologies.

Cookies are small files placed on your browser or device that help websites recognize browsers, remember preferences, analyze activity, and improve performance.

We may use these technologies to:

• Operate essential website functions

• Remember user preferences

• Measure website traffic

• Understand how visitors navigate the website

• Identify technical problems

• Improve website content

• Measure advertising effectiveness

• Deliver or evaluate relevant advertising

• Prevent fraud and protect website security

You may be able to disable or limit cookies through your browser settings. Disabling cookies may affect the functionality of certain website features.

7. Analytics and Advertising

We may use third-party analytics, advertising, call-tracking, and website-performance services.

These services may collect information about your browser, device, website activity, advertisement interactions, telephone calls, or general location through cookies, pixels, call-tracking numbers, and similar technologies.

We may use this information to:

• Evaluate website performance

• Understand how visitors find our website

• Measure calls, form submissions, and other conversions

• Improve our advertising

• Show advertisements to people who may be interested in our services

• Limit repeated or irrelevant advertisements

Third-party providers process information according to their own privacy policies and contractual obligations.

8. How We Disclose Information

We do not sell or rent your personal information.

We may disclose personal information in the following circumstances.

Service Providers

We may disclose information to companies that perform services on our behalf, including:

• Website hosting and maintenance providers

• Customer relationship management providers

• Scheduling and communication platforms

• Email and text-message providers

• Analytics and advertising providers

• Payment processors

• Call-tracking and telephone providers

• Cloud-storage and information-technology providers

• Accountants, attorneys, insurers, and professional advisers

These providers may access information only as reasonably necessary to perform services for us and are expected to handle it appropriately.

Project-Related Parties

When necessary to evaluate or complete a requested project, we may disclose relevant information to:

• Employees and authorized representatives

• Subcontractors and installers

• Manufacturers and material suppliers

• Delivery providers

• Inspectors and permitting authorities

• Financing providers selected by the customer

• Warranty administrators

• Other parties involved in the project

We disclose only the information reasonably necessary for the applicable purpose.

Legal and Safety Reasons

We may disclose information when we believe disclosure is necessary to:

• Comply with a law, court order, subpoena, or legal process

• Respond to a lawful government request

• Enforce a contract or protect our legal rights

• Investigate suspected fraud, theft, or unlawful conduct

• Protect the safety of our customers, employees, contractors, or the public

• Prevent harm to property, systems, or operations

Business Transactions

If Keystone Builders & Exteriors is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed as part of that transaction, subject to appropriate confidentiality requirements.

Mobile opt-in information and SMS consent will remain subject to the limitations stated in this Privacy Policy.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide consent.

9. Information We Do Not Sell

Keystone Builders & Exteriors does not sell personal information in exchange for money.

We also do not sell, rent, or share mobile telephone numbers or SMS opt-in information with third parties or affiliates for their independent marketing or promotional purposes.

Some advertising and analytics technologies may be treated as “sharing,” “targeted advertising,” or similar activity under certain state privacy laws. Where required, applicable privacy choices may be made available to eligible residents.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

• Access controls

• Password protections

• Secure hosting

• System monitoring

• Vendor-management practices

• Staff access limitations

• Data backups

• Security updates

• Encryption where appropriate

No website, electronic transmission, text message, email, or data-storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries

• Provide requested services

• Complete and document projects

• Administer warranties

• Maintain financial and business records

• Comply with legal, tax, insurance, licensing, and regulatory obligations

• Resolve disputes

• Enforce agreements

• Maintain records of consent and communication preferences

Retention periods vary depending on the nature of the information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

12. Your Privacy Choices

You may contact us to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Update your contact information

• Change your communication preferences

• Unsubscribe from promotional emails

• Withdraw consent for marketing communications

• Ask questions about our privacy practices

Certain information may need to be retained for legal, contractual, warranty, accounting, fraud-prevention, or other legitimate business purposes.

To stop receiving text messages, reply STOP to a message from us. You may receive one final confirmation message.

13. State Privacy Rights

Residents of certain states may have additional privacy rights under applicable state law.

Depending on your state of residence and whether the applicable law covers Keystone Builders & Exteriors, these rights may include the right to:

• Know what categories of personal information we collect

• Request access to personal information

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Obtain a portable copy of certain information

• Opt out of certain sales, sharing, or targeted advertising

• Appeal the denial of a privacy request

• Not be discriminated against for exercising a privacy right

These rights are subject to legal limitations and exceptions.

To submit a privacy request, contact us using the information provided at the end of this Privacy Policy. We may need to verify your identity before completing a request.

14. Third-Party Websites

Our website may contain links to third-party websites, including manufacturers, suppliers, financing providers, review websites, social-media services, or other outside resources.

Keystone Builders & Exteriors does not control these websites and is not responsible for their content, security, or privacy practices.

You should review the privacy policy of each third-party website before providing personal information.

15. Social Media

When you interact with Keystone Builders & Exteriors through a social-media platform, the platform may collect and process information according to its own privacy policy.

Information you post publicly on social media may be visible to other users. Do not post sensitive personal or project information publicly.

We may use information you submit through social media to respond to inquiries, provide service, or communicate with you.

16. Children’s Privacy

Our website and services are intended for property owners and other adults seeking construction or exterior improvement services.

We do not knowingly collect personal information from children under 13. If we learn that information from a child under 13 has been collected without appropriate parental consent, we will take reasonable steps to delete it.

Parents or guardians who believe a child has submitted personal information may contact us using the information below.

17. Do Not Track Signals

Some internet browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.

You can manage cookies and certain tracking technologies through your browser settings and any privacy controls provided on our website.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, the revised policy will be posted on this page and the “Last Updated” date will be changed.

Your continued use of the website after an updated Privacy Policy is posted constitutes acknowledgment of the revised policy.

19. Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Keystone Builders & Exteriors
Website: https://keystonebuilders.com/
Email: info@keystonebuilders.com
Phone: 612-509-9000
Mailing Address: 11670 Fountains Dr Suite 200, Maple Grove, MN 55369

Please include enough information for us to understand and respond to your request.